Question 1

How do I create a DigitalSMAC account?

Accepted Answer

To create a DigitalSMAC account, click the 'Get a Demo' button on our homepage. Fill out the contact form with your details, and our team will reach out to set up your account. For enterprise customers, we provide dedicated onboarding support to ensure a smooth transition.

Question 2

What products does DigitalSMAC offer?

Accepted Answer

DigitalSMAC offers a comprehensive suite of AI-powered cloud solutions including: CRM (Customer Relationship Management), Fintech Suite (Bank Statement Analyzer, Video KYC, Loan Origination System, and more), Procure-to-Pay, WMS (Warehouse Management System), Business Suite (Contracts, Timesheets, Invoicing, e-Signature), CPQ (Configure, Price, Quote), and Auction Platform for vehicle remarketing.

Question 3

Is there a free trial available?

Accepted Answer

Yes, we offer personalized product demonstrations and trial periods for qualified businesses. Contact our sales team to discuss your requirements and arrange a trial that fits your needs. Trial duration and scope vary based on the product and your organization's size.

Question 4

How long does implementation take?

Accepted Answer

Implementation timelines vary based on the product and complexity of your requirements. Standard SaaS deployments can be completed in 2-4 weeks, while enterprise implementations with custom integrations typically take 8-12 weeks. Our implementation team works closely with you to establish realistic timelines and milestones.

Question 5

How do I report a technical issue?

Accepted Answer

You can report technical issues through multiple channels: (1) Submit a support ticket via our Support Portal, (2) Email support@digitalsmac.com with details of the issue, (3) For critical issues, call our 24/7 support hotline. Please include your account ID, a description of the issue, steps to reproduce, and any relevant screenshots or error messages.

Question 6

What are your support hours?

Accepted Answer

Our support availability depends on your subscription tier. Standard support is available Monday-Friday, 9 AM - 6 PM (IST/EST). Premium support customers receive 24/7 support with guaranteed response times. Enterprise customers have access to dedicated support engineers and priority escalation paths.

Question 7

How do I reset my password?

Accepted Answer

To reset your password, click 'Forgot Password' on the login page and enter your registered email address. You'll receive a password reset link within minutes. If you don't receive the email, check your spam folder or contact support. For security reasons, password reset links expire after 24 hours.

Question 8

Can I integrate DigitalSMAC with other systems?

Accepted Answer

Yes, all DigitalSMAC products offer robust integration capabilities. We provide REST APIs, webhooks, and pre-built connectors for popular platforms like Salesforce, SAP, Oracle, Microsoft Dynamics, and more. Our integration team can also develop custom integrations for your specific requirements.

Question 9

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express), bank transfers, and wire transfers for enterprise accounts. For customers in India, we also support UPI and net banking. Annual subscriptions may qualify for additional payment options.

Question 10

How do I upgrade or downgrade my subscription?

Accepted Answer

You can modify your subscription by contacting your account manager or our billing team at billing@digitalsmac.com. Upgrades take effect immediately, while downgrades are applied at the start of your next billing cycle. Prorated charges or credits are calculated automatically.

Question 11

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel your subscription at any time by contacting our support team. Cancellations take effect at the end of your current billing period. We offer a 30-day data export window after cancellation to retrieve your data. Please review our Terms of Service for complete cancellation policies.

Question 12

Do you offer refunds?

Accepted Answer

Refund policies vary by product and subscription type. Monthly subscriptions are generally non-refundable. Annual subscriptions may be eligible for prorated refunds within the first 30 days. Please contact billing@digitalsmac.com to discuss your specific situation.

Question 13

How secure is my data with DigitalSMAC?

Accepted Answer

Security is our top priority. We implement industry-leading security measures including: AES-256 encryption for data at rest, TLS 1.3 for data in transit, multi-factor authentication, role-based access controls, regular security audits, and penetration testing. Our infrastructure is hosted on SOC 2 Type II and ISO 27001 certified cloud providers.

Question 14

Is DigitalSMAC GDPR compliant?

Accepted Answer

Yes, DigitalSMAC is fully GDPR compliant. We offer Data Processing Agreements (DPAs) for customers processing EU personal data, support data subject rights requests, and maintain appropriate technical and organizational measures. We also comply with CCPA, India's DPDPA, and other regional data protection regulations.

Question 15

Where is my data stored?

Accepted Answer

DigitalSMAC operates data centers in multiple regions including India, United States, Europe, and Asia-Pacific. Enterprise customers can choose their preferred data residency region. All data is backed up across multiple availability zones with disaster recovery capabilities.

Question 16

Do you offer single sign-on (SSO)?

Accepted Answer

Yes, we support SSO integration with major identity providers including Okta, Azure AD, Google Workspace, and any SAML 2.0 or OAuth 2.0 compliant provider. SSO is available on our Professional and Enterprise plans. Contact our team to configure SSO for your organization.

Feature	Standard	Premium	Enterprise
Email Support	✓	✓	✓
Knowledge Base Access	✓	✓	✓
Response Time	48 hours	24 hours	4 hours
Live Chat	—	✓	✓
Phone Support	—	✓	✓
24/7 Support	—	—	✓
Dedicated Account Manager	—	—	✓
Custom Training	—	—	✓

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